Contact

FAQ

We might have already read your mind.

Ordering

What size should I buy?

We offer one-bed sizes available in two distinct styles to suit your preferences.

Can I cancel my order?

Cancellation must be made within 24 hours of placing your order.

Please email info@realdogbed.com

What if I want to speak to someone?

For assistance, please email us at info@realdogbed.com

Shipping

What is the shipping policy?

Orders typically ship within 48 hours.


For information about International shipping click here.

What shipping providers do you use?

We use UPS for all U.S. orders. Ground shipping for U.S. orders may take 5-9 business days from the day you receive your shipping confirmation.

Eff! My package was lost, stolen, or damaged!

Oh no! Please file a claim with the shipping carrier first, then contact us letting us know your order number and your specific claim number. Once we receive that, we will work together to come to the best resolution.

Returns & Exchanges

How do I return an item?

We want you to be completely satisfied with your purchase. Your pup didn't love it? Just let us know—we’re happy to help! We offer free shipping on all U.S. returns.

To initiate a return, please email info@realdogbed.com

What's the return policy

A return must be requested within 15 days of the ship date, and the merchandise must be sent back within 15 days of the return request.

I am expecting a refund. How long does this take?

Please allow 6-12 business days for us to receive your order. Heads up—it may take up to 10 business days for us to process your return. Once your items have undergone (and passed!) inspection, we will issue your refund to the original form of payment and will notify you of your refund via email. After your refund has been issued by us, please allow 2 additional business days for those funds to be posted to your account. Please note that your refund may only be credited to your original method of payment.